Welcome to Ngushi Ventures. By accessing or purchasing from us, you agree to the following terms and conditions:

1. General

• These Terms & Conditions apply to all purchases made through our shop or online platforms.
• We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Orders

• Product descriptions and prices are subject to change without notice.
• Orders are confirmed only after payment has been received in full.
• In the event of an error in pricing or product details, we reserve the right to cancel or adjust the order.

3. Payments

• Payments must be made in full before shipping or collection.
• Accepted payment methods will be indicated during checkout or at our store.

4. Shipping & Delivery

• Orders are shipped within 1–3 business days.
• Free shipping is available for orders above KES 99,999/=.
• Courier choice depends on the client’s preference at checkout.
• Delivery timelines may vary depending on the courier company.

5. Returns & Exchanges

• Items may be returned within 30 days of purchase.
• Items must be in the same condition as received.
• No cash refunds – exchanges only.
• Processing time: 1–7 business days after inspection.
• Shipping fees are the responsibility of the client.

6. Privacy & Data Protection

• We respect your privacy and protect your personal information in line with our Privacy Policy.
• We do not share your details with third parties except for order fulfillment purposes.

7. Limitation of Liability

• Ngushi Ventures is not liable for damages, losses, or delays caused by third-party couriers or unforeseen events.
• Product warranties (if any) are provided by manufacturers, unless stated otherwise.

8. Contact Information

For questions or support, please reach us at:
📞 +254 758 082 300
📧 info@ngushiventures.co.ke
📍 White Angle Building, 2nd Floor, Shop 2, Nairobi, Kenya