Ngushi Ventures is committed to ensuring customer satisfaction. Please read our return and exchange policy carefully before making a purchase.

Return Window

• Items can be returned within 30 days from the date of purchase.

Conditions for Return

• The item must be returned in the same condition in which it was received.
• Items showing signs of use, damage, or alteration may not be accepted.

Refund & Exchange

• No cash refunds are provided.
• Customers are entitled to an exchange only for another item of equal value or higher (with the customer paying the difference).

Processing Time

• All exchanges will be processed within 1–7 business days after the returned item is received and inspected.

Shipping Fees

• Return and exchange shipping costs are the responsibility of the client.
• Shipping fees are non-refundable.

Contact Us

For any questions or to initiate a return/exchange, reach us at:
📞 +254 758 082 300
📧 info@ngushiventures.co.ke
📍 White Angle Building, 2nd Floor, Shop 2, Nairobi, Kenya